92pak2 takes the privacy and security of your personal data seriously. This Privacy Policy sets out in full detail how 92pak2 collects, uses, stores, shares, and protects the personal information you provide when registering for and using the Platform. We operate under an international gaming licence that imposes strict data protection obligations, and this Policy reflects those obligations alongside our own commitment to treating your personal information with the care and transparency it deserves.
Six core principles that govern every aspect of how 92pak2 handles your personal information.
92pak2 collects your personal data only for specific, explicitly stated purposes. Data collected for account registration is not repurposed for unrelated commercial activities without your knowledge and consent.
We collect only the information that is genuinely necessary for the purposes for which it is collected. 92pak2 does not gather data speculatively or accumulate personal information beyond what is required for lawful and operational purposes.
92pak2 takes reasonable steps to ensure that personal data held on our systems is accurate and kept up to date. You have the right to request correction of inaccurate data at any time through your account settings or by contacting support.
Personal data held by 92pak2 is protected by technical and organisational security measures including SSL encryption, access controls, two-factor authentication options, and regular security audits conducted by independent specialists.
92pak2 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by our licensing obligations, anti-money laundering regulations, or other applicable legal requirements.
This Privacy Policy is written in plain, accessible English so that players from Karachi, Lahore, Faisalabad, and across Pakistan can understand precisely what data 92pak2 holds, how it is used, and what rights they have regarding that data.
92pak2 operates the online casino and sports betting platform accessible at 92pak2.net. For the purposes of this Privacy Policy, "92pak2", "we", "us", and "our" refer to the entity that owns and operates the Platform under its international gaming licence.
92pak2 is the data controller in respect of personal data collected from players who register for and use the Platform. As data controller, 92pak2 determines the purposes for which and the manner in which personal data is processed.
Licensing Context: 92pak2 is licensed and regulated by a recognised international gaming authority. Our licensing obligations include specific data protection requirements covering the collection, retention, and security of player data, all of which are reflected in this Privacy Policy.
This Privacy Policy applies to all personal data collected by 92pak2 in connection with the operation of the Platform, including data collected through:
This Policy should be read alongside the 92pak2 Terms & Conditions and Responsible Gaming Policy, both of which contain additional provisions relevant to the processing of your personal data.
This Policy does not apply to third-party websites or services that may be linked from the Platform. 92pak2 is not responsible for the privacy practices of any third-party operator.
The categories of personal data that 92pak2 collects are set out in the table below. The specific data points collected within each category depend on the context of your interaction with the Platform.
| Category | Data Points Collected | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, CNIC or passport number and copy | Account registration, KYC verification, age verification, AML compliance |
| Contact Data | Email address, Pakistani mobile number, city of residence (e.g. Karachi, Lahore, Islamabad, Faisalabad) | Account management, support communications, security notifications |
| Financial Data | JazzCash account number, EasyPaisa number, bank account details (HBL, UBL, Meezan Bank), transaction history in PKR | Deposit and withdrawal processing, fraud prevention, AML compliance |
| Gaming Activity Data | Wagering history, game session records, sportsbook bet history, responsible gaming tool activations | Service provision, responsible gaming monitoring, bonus management, regulatory reporting |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps, login history | Platform security, fraud detection, geographic compliance, service improvement |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support, dispute resolution, quality monitoring, staff training |
| Marketing Preferences | Consent records for email and SMS marketing, promotional opt-in or opt-out status | Sending promotional communications where consent has been given; respecting opt-out requests |
Sensitive Data: 92pak2 does not intentionally collect special categories of sensitive personal data (such as racial or ethnic origin, health data, or political opinions) as part of standard account registration. Where such data is inadvertently shared in support communications, it will be handled with heightened care and will not be used for profiling or marketing purposes.
92pak2 collects personal data through the following channels:
The majority of personal data held by 92pak2 is information you provide directly when you: register for an account; complete KYC identity verification; make a deposit or request a withdrawal; contact the support team; participate in promotions or surveys; or update your account profile.
When you access the 92pak2 Platform, certain technical data is collected automatically through your device and browser. This includes your IP address, device identifiers, browser configuration, session duration, and navigation patterns within the Platform. This data is collected through server logs and first-party cookies and is used for security, fraud prevention, and service optimisation purposes.
In limited circumstances, 92pak2 may receive personal data about you from third parties, including: identity verification service providers used for KYC processing; payment processors involved in deposit or withdrawal transactions; fraud detection and anti-money laundering screening services; and regulatory authorities where data sharing is required by law or licensing obligation.
Data received from third parties is handled in accordance with this Privacy Policy and is used only for the purpose for which it was shared.
92pak2 processes personal data on the following legal bases, depending on the nature of the data and the purpose of processing:
92pak2 uses the personal data described in Section 3 for the following purposes:
Identity data, contact data, and technical data are used to create and manage your 92pak2 account, authenticate your identity at login, process account settings changes, and communicate account-related information including security alerts and transaction confirmations.
Identity data including CNIC or passport details are processed to verify that you meet the minimum age requirement of 21 years and to confirm your identity for the purposes of our KYC obligations under the Platform's licensing requirements. This processing is mandatory — accounts cannot be fully activated or withdrawals processed without completed KYC.
Financial data is processed to facilitate deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other approved methods, and to process withdrawal requests in Pakistani Rupees (PKR). Financial data is also used for transaction monitoring as required by anti-money laundering obligations.
Gaming activity data is used to monitor for patterns of play that may indicate problem gambling behaviour. Where such patterns are identified, 92pak2 may proactively contact you to offer responsible gaming resources or to apply platform-level protections. This processing is undertaken on the basis of our legitimate interest in player welfare and our licensing obligations.
Technical data, financial data, and gaming activity data are used to detect and prevent fraudulent activity, money laundering, account sharing, bonus abuse, and other prohibited conduct as defined in the Terms & Conditions. This processing is necessary for the security of the Platform and the protection of all players.
Communications data is used to respond to support requests, investigate complaints, resolve disputes, and improve the quality of the 92pak2 support service. Support communications may be monitored and recorded for quality assurance and staff training purposes.
Where you have provided explicit consent, contact data and marketing preference data are used to send you promotional communications about 92pak2 bonuses, new game releases, sportsbook specials, and seasonal offers. You may withdraw your marketing consent at any time by updating your account preferences or by contacting support.
92pak2 does not sell your personal data to third parties for commercial marketing purposes. Your data is shared only in the limited circumstances described below, and only to the extent necessary for the specified purpose.
92pak2 engages third-party service providers to support Platform operations, including: KYC identity verification providers; payment processors and mobile wallet operators (including JazzCash and EasyPaisa infrastructure partners); cloud hosting and data storage providers; fraud detection and AML screening providers; customer support platform operators; and game content providers. These service providers are contractually bound to process data only on 92pak2's instructions and in accordance with applicable data protection requirements.
92pak2 may disclose personal data to its licensing authority, law enforcement agencies, financial intelligence units, or other competent authorities where disclosure is required by applicable law, court order, regulatory direction, or licensing obligation. Such disclosures are made only to the extent required and are not subject to your consent.
In the event of a merger, acquisition, restructuring, or sale of all or part of 92pak2's business, personal data held by 92pak2 may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer that materially affects the processing of your personal data.
No Data Sales: 92pak2 does not sell, rent, or lease your personal data to third-party marketing companies, data brokers, or advertising networks. Your contact information is not shared with other gambling operators or commercial partners for their own marketing use.
92pak2 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device when you visit the Platform. They serve a variety of technical, functional, and analytical purposes.
You may configure your browser to refuse or delete cookies. However, disabling strictly necessary cookies will prevent you from logging into your 92pak2 account and using core Platform features. Instructions for managing cookies are available in the help documentation of all major browsers.
92pak2 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
Whilst 92pak2 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for promptly reporting any suspected unauthorised access to your 92pak2 account.
92pak2 retains personal data for the periods set out below, after which data is securely deleted or anonymised unless a longer retention period is required by applicable law or regulatory obligation.
| Data Category | Retention Period | Basis |
|---|---|---|
| Identity & KYC Data | 5 years following account closure | AML regulatory obligation; licensing requirement |
| Financial Transaction Data | 5 years following the transaction date | AML regulatory obligation; tax and accounting requirements |
| Gaming Activity Records | 3 years following account closure | Licensing regulatory reporting; dispute resolution |
| Support Communications | 2 years following resolution of the relevant issue | Dispute resolution; quality assurance; legal claims |
| Technical / Log Data | 12 months from collection | Security monitoring; fraud detection |
| Marketing Consent Records | Until consent is withdrawn, then 1 year | Demonstrating compliance with consent obligations |
Where an account has been closed following a finding of fraud, money laundering, or other material breach of the Terms & Conditions, 92pak2 may retain relevant personal data for longer periods as necessary to support ongoing investigations, legal proceedings, or regulatory reporting.
92pak2 operates under an international gaming licence and may engage service providers whose data processing infrastructure is located outside Pakistan. Where personal data is transferred to a country that does not have data protection laws equivalent to those applicable under our licensing jurisdiction, 92pak2 ensures that appropriate safeguards are in place before any such transfer occurs.
Appropriate safeguards for international transfers include contractual arrangements with service providers that impose data protection obligations equivalent to those that apply to 92pak2 directly, and in particular obligations regarding security, confidentiality, and the rights of data subjects.
By using the 92pak2 Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Pakistan for the purposes described in this Privacy Policy.
21+ Only: The 92pak2 Platform is strictly for individuals aged 21 years and above. 92pak2 does not knowingly collect or process personal data from individuals under the age of 21. If you believe that a minor has registered for or is using a 92pak2 account, please contact support immediately so that the account can be investigated and closed.
Where 92pak2 discovers that personal data has been collected from an individual under the minimum age of 21, that data will be deleted promptly and any associated account will be permanently closed. Any funds held in such an account will be dealt with in accordance with 92pak2's licensing obligations regarding underage gambling.
92pak2 may send you promotional communications about bonuses, new game releases, sportsbook specials, PSL season promotions, and other offers available on the Platform where you have provided explicit consent to receive such communications.
Marketing communications may be sent by email or SMS to your registered contact details. The frequency and content of marketing communications vary by campaign. You can view your current marketing preferences in your account settings.
You may opt out of marketing communications at any time by: updating your communication preferences in your 92pak2 account settings; clicking the unsubscribe link included in any marketing email; or contacting the support team via live chat or by writing to [email protected].
Opting out of marketing communications does not affect your receipt of transactional and account management communications, which are sent regardless of marketing preference as they are necessary for the operation of your account.
Subject to applicable law and our licensing obligations, you have the following rights in respect of personal data that 92pak2 holds about you. To exercise any of these rights, please contact the 92pak2 support team using the details in Section 17.
As a 92pak2 account holder, you have meaningful rights over your personal data. Here is what each right means in practice.
You have the right to request a copy of the personal data that 92pak2 holds about you. We will respond to verified access requests within 30 days. Requests should be submitted in writing to [email protected] or via live chat, with sufficient identification to verify your identity.
You have the right to request correction of inaccurate personal data held about you. You may update certain information directly through your account profile. For corrections to identity data (such as name or date of birth), contact support and provide supporting documentation.
You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. Please note that erasure requests may be declined where 92pak2 is required to retain data under AML, licensing, or other legal obligations.
You may request that processing of your personal data be restricted in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful but you do not wish for the data to be deleted. Where processing is restricted, data will be stored but not further processed without your consent.
Where processing is based on your consent or on a contractual basis and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format. This right applies to data you have provided to 92pak2 directly.
You have the right to object to processing of your personal data where 92pak2 relies on legitimate interests as the legal basis for that processing. You also have an absolute right to object to processing of your data for direct marketing purposes at any time.
92pak2 may use automated systems for fraud detection and responsible gaming monitoring. Where an automated decision produces a significant effect on your account (such as a suspension), you have the right to request human review of that decision by contacting the support team.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 92pak2 will notify affected individuals without undue delay once the breach has been confirmed and assessed. Notification will be provided via your registered email address and, where appropriate, via a notice on the Platform.
Breach notifications will include: a description of the nature of the breach; the categories and approximate number of individuals affected; the likely consequences of the breach; and the measures taken or proposed to address the breach and mitigate its effects.
92pak2 will also report notifiable breaches to the applicable regulatory authority in accordance with its licensing obligations and applicable data protection law.
92pak2 reserves the right to amend this Privacy Policy at any time. Where amendments are material — that is, where they significantly change how your personal data is used or your rights in respect of it — 92pak2 will provide advance notice by publishing a notice on the Platform and, where practicable, by notifying you via your registered email address.
The effective date of the current version of this Privacy Policy is stated at the top of this document. The most current version is always available at 92pak2.net/privacy-policy. Continued use of the Platform following the effective date of any amendment constitutes your acknowledgment of the updated Policy.
If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or wish to raise a concern about how 92pak2 handles your personal data, please contact us through the following channels:
92pak2 will respond to all data protection enquiries and requests within 30 days. Where a request is complex or where we receive multiple requests from you, we may extend this period by a further 60 days, in which case you will be notified of the extension and the reasons for it within the initial 30-day period.
If you are not satisfied with how 92pak2 has handled a data protection concern, you have the right to lodge a complaint with the data protection supervisory authority in the jurisdiction of 92pak2's licensing authority. Details of the relevant supervisory authority are available on request from the 92pak2 support team.
Data Requests: When making a data protection request (access, rectification, erasure, portability), please provide sufficient detail to allow us to locate your records and verify your identity. We may ask you to confirm account details or provide identification documentation before fulfilling a data request, to protect against fraudulent requests.
Questions about how your data is handled? Our support team is here to answer them — log in or contact us any time.
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